Retail

  • Carrefour (Belgium): development and implementation of specific aid programs to manage the products of the Carrefour brand.
  • Rob (Belgium): expertise and label validation.
  • Monoprix (France): shop audits, sensory analysis, validating scope statements, specific research, expertise.
  • Carrefour (Tunisia): hygiene audits, PFT-audit, validating scope statements, BPH-training, global market project, supplier audits.
  • Monoprix (Tunisia): regulatory studies
  • Auchan (France): shop audits
  • La Ferme du Sart (France): shop audits
  • Piccadilly (Bulgaria): technical support for non-food private label products, quality management, food security and regulatory compliance (sensory analysis, product development, management of scope statements, validation tags, registering with authorities, notifying authorities, private label audits).

Catering

  • Sodexo (Belgium): regular manufacturing and supplier audits.
  • Compass Group (Belgium): regular infrastructure audits and audits on good hygiene practices and the automated control systems of operational sites. Taking food samples for analysis and surface controls. Kitchen staff training on hygiene regulations and automated control systems. Assistance and sampling in cases of non-compliant food or suspected food poisoning. Customer satisfaction survey (face to face) on different locations that are managed by Compass Group. Telephone satisfaction surveys of Compass Group customers.
  • Aramark (Belgium, Luxemburg): regular infrastructure audits and audits on good hygiene practices and the automated control systems of operational sites. Sampling and surface controls. Taking food samples for analysis and surface controls. Kitchen staff training on hygiene regulations and automated control systems. Assistance and sampling in cases of non-compliant food or suspected food poisoning.
  • Prorest (Belgium): audits on good hygiene practises, infrastructure and automated control systems. Surface analyses and controls. Staff training and coaching. Assistance and analysis in cases of non-conformities or suspected food poisoning.
  • Autogrill (Belgium): sampling and analysing food and water. Surface analyses and controls. Inspection of measuring devices (thermometers, frying oil testers). Assistance and analysis in cases of non-conformities or suspected food poisoning.
  • Quick Restaurants (Belgium): audits on good hygiene practices, infrastructure and automated control systems. Surface analyses and controls. Staff training and coaching. Assistance and analysis in cases of non-conformities or suspected food poisoning. Handling customer complaints related to quality and hygiene.
  • Total (Belgium): audits on good hygiene practices, infrastructure and automated control systems. Surface analyses and controls. Staff training and coaching. Assistance and analysis in cases of non-conformities or suspected food poisoning. Check up and validation of refrigeration devices (counters, refrigerators).
  • Flunch Atelier Central (France): training, hygiene audits, health certificate, HACCP.
  • Les Trois Brasseurs – restaurant (France): training, supplier audits.
  • Pizza Paï- restaurant – restaurant (France): training
  • Salad & Co – restaurant (France): implementation of a hygiene plan, audits.
  • Tunisie Catering: training in hygiene
  • Tunisie Voyages: assistance and training in ISO 9001: 2008-regulations
  • Newrest – catering (Tunisia): assistance in implementing the ISO 22000:2005-system and training in hygiene regulations.
  • Subway sandwich (Canada): Training in hygiene and food safety.
  • Rotisseries St-Hubert (Canada): Training in hygiene and food safety.
  • A & W restaurants (Canada): Training in hygiene and food safety.
  • Ashton restaurants (Canada): Training in hygiene and food safety.
  • Restaurants Mikes (Canada): Training in hygiene and food safety.
  • Boston Pizza (Canada): Training in hygiene and food safety.
  • Domino’s Pizza (Canada): Training in hygiene and food safety.
  • Burger King (Canada): Training in hygiene and food safety.

Hospitality – Tourism

  • Accor Hotels – Ibis, Mercure, Novotel,Sofitel, Pullmann (BeNeLux): audits on good hygiene practices in kitchens, infrastructure audits and audits on automated control systems. Audits on hotel room cleaning and laundry. Staff training and coaching. Assistance and analysis in cases of non-conformities or suspected food poisoning. Legionella prevention control plan. Legionella water testing.
  • Hotel chains Hilton, Karthago, Houda, Yasmin (Tunisia): different training sessions (ISO 22000, ISO 9001, ISO 14001, OHSAS 18001, BPH).
  • Aloft Hotel (Canada): training on hygiene regulations and food safety.
  • Château Vaudreuil (Canada): training on hygiene regulations and food safety.
  • Fédération Tunisienne de l’Hôtellerie: training in SO 22000, ISO 9001, ISO 14001, OHSAS 18001, hygiene regulations.
  • Hotel chains – Hotel Delta, Holiday Inn, Best Western, Clarion, Le Saint-Martin, Le Dauphin, Hôtel Pur… (Canada): training on hygiene regulations and food safety.
  • Fédération Tunisienne des Agences de Voyage: training on hygiene regulations, commercial management and marketing

Industry

  • Bienca Enzime – Biotechnologie (Belgium): BRC-training and advice on food security.
  • Europa Cuisson – produits alimentaires (Belgium):analysis of food products.
  • Biscuits Bofin (Belgium): scope statement.
  • Eclair (Belgium): support with IFS-certification.
  • Materne-Confilux – confitures et compotes (Belgium):panels, product development.
  • Viangros – produits alimentaires (Belgium): panels, product development.
  • Fédération of Fly Fishers (Belgium): preparation for BRC-certification.
  • Alléghanys – produits alimentaires (Canada):implementation of quality systems (BRC, FSSC22000…).
  • Spécialités Lassonde – produits alimentaires (Canada):implementation of quality systems (BRC, FSSC22000…).
  • Baxters – produits alimentaires (Canada):implementation of quality systems (BRC, FSSC22000…).
  • Danone – produits alimentaires (Canada):implementation of quality systems (BRC, FSSC22000…).
  • Bonduelle – légumes (Canada): implementation of quality systems (BRC, FSSC22000…).
  • Marie Morin – desserts traditionnels (Canada): implementation of quality systems (BRC, FSSC22000…).
  • La Bourgeoise – restaurant (Canada): implementation of quality systems (BRC, FSSC22000…).
  • Zinda couscous (Canada): implementation of quality systems (BRC, FSSC22000…).
  • Delta Daily Foods – services alimentaires (Canada): implementation of quality systems (BRC, FSSC22000…).
  • Cuisines Rochette – plats préparés (Canada): implementation of quality systems (BRC, FSSC22000…).
  • Pommes Ma-Gic – fruits & légumes (Canada): implementation of quality systems (BRC, FSSC22000…).
  • Naya – eaux en bouteilles (Canada): implementation of quality systems (BRC, FSSC22000…).
  • Salaisons Lévesque – jambons (Canada): implementation of quality systems (BRC, FSSC22000…).
  • Nador (Canada): implementation of quality systems (BRC, FSSC22000…).
  • Fromagerie Polyethnique (Canada): implementation of quality systems (BRC, FSSC22000…).
  • Boulangerie Weston (Canada): implementation of quality systems (BRC, FSSC22000…).
  • Ed Foods – potages et sauces (Canada): implementation of quality systems (BRC, FSSC22000…).
  • Pepsi (Canada): specific training
  • Tiba Food – surgelés (Tunisie): support in implementing the ISO 22000 and IFS/BRC-system.
  • Sarra huiles (Tunisie): support in implementing the ISO 22000 and IFS/BRC-system.
  • Imex Olive Oil (Tunisie): support in implementing the ISO 22000 and IFS/BRC-system.
  • TUCAL la tunisienne des conserves alimentaires (Tunisie): support in implementing the ISO 22000:2005-system.
  • Manarthon – conserves de thon et sardines (Tunisie): training in FSSC 22000-requirements.
  • Gepaco – pâtisserie industrielle (Tunisie): support in implementing the FSSC 22000-system.
  • TAKASSIM KAPCO – pâtisserie (Tunisie): support in implementing the ISO 22000:2005-system.
  • Groupe Délice-Danone (Tunisie): Staff training on hygiene regulations.
  • Délice – produits laitiers (Tunisie): sensory profile analysis, benchmarking milk.
  • Candia – produits laitiers (Tunisie): internal panel training on sensory analysis.
  • Société de boisson du cap-bon (Tunisie): sensory profile analysis and benchmarking juice.

Local institutes

  • European council: regular audits on compliance with hygiene regulations and automated control systems of the operational sites. Sampling and food analyses, surface controls. Staff training on hygiene regulations and automated control systems. Assistance and sampling in cases of non-compliant food or suspected food poisoning. Service, counselling and control during European summits.
  • Centre de Formation à la Qualité de la Région Wallone – CEQUAL (Belgium): training and advice on implementing quality systems (ISO 9001, EFQM, Parcours d’Excellence, HACCP, BRC, IFS, ISO 22000, 5S…) clustered in Walloon SME’s ( distribution, food production, hospitality, rest and care homes) within the “Qualité Région” project.
  • Belgian rest and care homes (Institut Saint Thomas in Lustin – Maison de Mariemont – Les Orchidées – Maison de repos Saint Georges – Séniorie de Braine-le-Château): coaching and internal training, guidance in implementing an ISO-system with the aim of certification, management audits and guidance in elaborating an optimization plan for the institute, organizational and financial audits.
  • Communauté française de Belgique: regular infrastructure audits, audits on hygiene regulations and automated control systems of operational sites. Food sampling and surface controls. Kitchen staff training on hygiene regulations and automated control systems. Assistance and sampling in cases of non-compliant food or suspected food poisoning.
  • Federal public health service (Belgium): study for the improvement of knowledge in the field of disinfectants used in the food industry.
  • Monde Sélection (Belgium): qualitative assessment of international dietary and health products.
  • Hospitals (Benelux) such as the University Hospital of Antwerp (UZA), University Hospital of Leuven and Ghent (UZ Leuven- UZ Gent), AZ Vesalius-hospital Tongeren, AZ Sint-Lucas Bruges, AZ Sint-Lucas Ghent, ASZ Aalst, etc: commercializing Snap Survey Software.
  • Educational institutes such as KUL, KHBO, Hanze Hogeschool, HoGent (Belgium): commercializing Snap Survey Software.

International institutes

European Commission

  • Europa – European Parliament Committee on the Environment, Public Health and Consumer Protection – Outline agreement for assessments, impact studies and research related to food security – 2010 to 2014.
  • Europa – European Parliament Committee on the Environment, Public Health and Consumer Protection: organizing training sessions within the ´Better Training for Safer Food´ program for member state authorities and non-European companies that are exporting to Europe. Themes: legislation on feed, organic agriculture and geographic origin, veterinary and food safety controls by border inspection posts, prevention and animal health control (bees and exotic animals), transmission of spongiform encephalopathy– 2008 to 2014 (1250 man/days).
  • Tunisia – Ministry of Industry – Program to support the Competitiveness of enterprises and facilitate Access to Markets (PCAM) – Short-term expertise sharing for the benefit of industrial companies and supporting institutions. (Quality Management) – 2011 – 2013.
  • Algeria – Ministry of Industry and SMEs – PME II Program – Quality support – Short term research and technical assistance – 2011 – 2013.
  • Chad – National Authorising Officer FED – Technical assistance in the ‘cattle breeding support’ project – 2010 to 2012 (120 man/days).
  • Cameroon – ACP Fish Program – Structuring intra-institutional resources (private and public) and national and international inter-institutional relationships in the shrimp industry 2011 (44 man/days).
  • Tunisia – Ministry of Industry: technical assistance to support the accreditation of six analytical laboratories– 2009 to 2010 (115 man/days).
  • Europa – Directorate General for Trade of the European Commission: Organisation of seminars on the health aspects of the European food legislation and the SPS-agreement for government officials of public services charged with sanitary controls of countries exporting to the European Union– 2007 to 2009 (66 man/days).
  • Tunisia – Ministry of Industry – Industry Modernization and upgrading Program (PMI)- Technical assistance in short term knowledge attainment for the benefit of industrial companies and supporting institutes: improvement of quality, metrology and competitiveness– 2005 to 2009 (10 090 man/days).
  • Lebanon – Ministry of Industry – ELCIM-program (Euro-Lebanese Centre for Industrial Modernization): technical support in implementing cluster activities for Lebanese SMEs – 2006 to 2008 (40 man/days).
  • Algeria – Ministry of SMEs – European Development Program for Small and Medium Enterprises (EDPME): upgrading Algerian industrial enterprises – 2003 to 2007 (633 man/days).

World Bank

  • Kazakhstan – Ministry of Health: technical assistance and institutional support in the field of food security in order to facilitate Kazakhstani access to the WTO– 2010 to 2012 (1000 man/days).
  • Burkina Faso – Maison de l’entreprise (MEBF) – research and technical support in restructuring the ‘Bagré Growth Pole Project’ – 2011 to 2012 (226 man/days).
  • Democratic Republic of Congo – Ministry of Industry: study of industrial development opportunities in 5 branches and an overview study of the industrial landscape – 2009 to 2011 (420 man/days).
  • Liberia – Ministry of Agriculture: preparation of a support project to revive the industrial arboriculture – 2010 (30 man/days).

Belgian Development Agency (BTC)

  • Morocco – Belgian Development Agency (BTC) – Technical assistance in elaborating Moroccan standards for the date palm industry – 2012 (N/A man/days).
  • Morocco – Office Régional de Mise en Valeur Agricole de Ouarzazate (ORMVAO) Technical assistance in elaborating Moroccan standards for the date palm industry –– 2011 to 2012 (85 man/days).
  • Morocco – Office Régional de Mise en Valeur Agricole de Ouarzazate (ORMVAO) – Guidance of professional organisations in the technical management of refrigeration units installed in the Valley of the Draa (Tinzouline, Zagora en Tagounite) in the Zagora-province – 2010 to 2011 (115 man/days).
  • Mali – Restructuring and upgrading bureau (BRMN) – Business management training for managers – 2010 (46 man/days).
  • Morocco – Office Régional de Mise en Valeur Agricole de Ouarzazate (ORMVAO) – Study of technical, economic and financial feasibility of installing refrigeration and packaging units for dates in the Valley of the Draa – 2007 to 2008 (70 man/days).
  • Mali – Restructuring and upgrading bureau (BRMN) – Diagnostics and upgrade-plans for 7 businesses in the agro-industry – 2007 to 2008 (245 man/days).
  • Mali – Restructuring and upgrading bureau (BRMN) – training different members of the executive committee of the restructuring and upgrading plan on different techniques for industrial diagnosis – 2006 (30 man/days).

Moroccan Kingdom Barid Al Maghrib

  • Morocco – Moroccan Kingdom Barid Al Maghrib Purchasing and Logistics Department – Implementation of a safety management system for the Moroccan postal service– 2012 (N/A man/days).

United Nations Industrial Development Organization (UNIDO)

  • Ivory Coast, Niger, Mali, Burkina Faso – UEMOA-Secretariat: technical assistance in short term expertise sharing to benefit the upgrading and restructuring of UEMOA-countries – pilot phase – 65 companies in the food industry – 2010 to 2011 (2185 man/days).
  • UEMOA Region – UEMOA-Secretariat: Study on the strategic positioning of the packaging industry in the UEMOA-ZONE – 2008 to 2009 (114 man/days).
  • Nepal – National support program through Strengthening Institutional and National Capacities related to Standards, Metrology, Testing and Quality (SMTQ) – Technical support for the NBSM-laboratories (Kathmandu, Nepal) – 2008 (20 man/days).

Export Agency for the Walloon region in Belgium (AWEX)

  • Syria – General Organization for Food Industries: Diagnostics, upgrade and action plans of the state-owned food industry – 2009 to 2010 (50 man/days).

Millennium Challenge Corporation (MCC)

  • Morocco – Millennium Challenge Corporation (MCC) – training, technical support and guidance of professional organizations and operators in the value chain of the date palm industry of oases outside the PAF – 2010 to 2013 (7.360 man/days).

Office of vocational training and employment promotion (Office de la Formation Professionnelle et de la Promotion du Travail – OFPPT)

  • Morocco – Office of vocational training and employment promotion (OFPPT) – Technical assistance in restructuring and training development in the leather industry – 2010 to 2013 (420 man/days).

French agency for development (AFD)

  • Morocco – Office of vocational training and employment promotion: Technical assistance in restructuring and training development in the leather industry – 2010 to 2013 (420 man/days.

Facility management

  • Axa (Belgium) – legionella control plan, air quality, dust concentration, ventilation and air conditioning safety control (HVAC).
  • Vinci Park (Belgium) – Quality control of the underground parking lots of Vinci Park Belgium. Mystery shoppers in Vinci Park-shops, quality control of Vinci Park staff performance (city street parking enforcement).
  • Allianz (Benelux) – Implementation of the WAW-program (Well-being At Work) for the wellbeing of the personnel present in offices, IT-rooms, archives and comfort zones.

Marketing companies

  • Market research agencies such as Alert Marktonderzoek… (Belgium): commercializing Snap Survey Software.
  • CHD Expert (France) – Different qualitative and quantitative studies in the food industry. B2C and B2B.
  • BEFantastic – SVK (Belgium): market research in the construction industry (architects, contractors, building material distributors) – satisfaction survey of the SVK personnel.
  • TEC (Belgium)
  • GFK Panel Services (Belgium): study and report on the results of the survey “Product of the year”.

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