Goal: improve catering & foodservice quality
Methodology: installment of a 360° SLA approach
For: companies and organisations who are outsourcing (or planning to outsource) their catering activities
Your internal client (employee, student, patient or resident) is not happy about the quality of catering? Are you requested to improve the catering services? Are the unions or employee representatives complaining? Is your current catering partner unable to meet your demands or those of your internal clients?
Are you having trouble translating these requirements and questions into objective and measureable requirements? Would you love to integrate those elements into your existing catering contract?
Or are you just launching a new catering tender but don’t know where to start?
Step 1 : In order to improve that match between expectations and delivered services, you can:
Step 2 : Once you know what you want, start defining your needs in an objective way.
Step 3 : When you have reached an agreement with your catering company, make sure you monitor their performance during the duration of the contract.
NSF Euro Consultants has developed a unique and innovative approach that aims to accompany and mobilize all actors in optimizing and maintaining
After all, healthy and safe food cannot overcome the lousy service experience.
Both axes are brought together in a 360° approach, taking into account the needs and expectations of all stakeholders from the consumer all the way to the top management.
A better response from the catering company to those needs and requirements is a key element in making your facility services a success and keeping your internal customer satisfied and healthy.
Making sure that a win-win relationship is created and maintained between all players is our main objective. We help our customers and their suppliers to foster a real partnership that will result in developing and implementing added value and innovative services.